Frequently asked questions

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Return & Refund Policy

At After the Bell Enterprises, customer satisfaction is important to us. Because we operate as a dropshipping business and ship directly from our suppliers, our return process may differ slightly from traditional retail stores.

Please read our policy carefully before making a purchase.

30-Day Money-Back Guarantee

We offer a 30-day return policy, meaning you have 30 days from the date of delivery to request a return or refund.

To be eligible for a return:

The item must be unused and in its original condition
The item must be in its original packaging
Proof of purchase (order number or receipt) is required

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include:

Your order number
Clear photos of the issue

We will offer a replacement or full refund at no additional cost to you.

Return Shipping

Because we ship directly from international suppliers:

Customers are responsible for return shipping costs unless the item is defective or incorrect.
Return shipping fees are non-refundable.
We will provide the correct return address after your request is approved. Please do not send items back without contacting us first.

In some cases (especially for low-cost items), we may issue a refund without requiring the product to be returned.

Non-Returnable Items

The following items cannot be returned:

Personalized or custom-made products
Intimate or hygiene-related goods
Perishable items
Final sale items

Refund Process

Once your return is received and inspected (if required), we will notify you of approval. If approved:

Refunds are issued to your original payment method
Please allow 5–10 business days for processing

Order Cancellations

Orders may be cancelled within 12 hours of purchase. After this time, orders may already be in processing and cannot be cancelled.

Collective Products

For products shipped by our suppliers, return eligibility and shipping costs are determined by the individual supplier. Please contact us and we'll coordinate the return with the appropriate supplier.

We are unable to accept returns on certain items. These will be carefully marked before purchase.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

Account

Wellness & Relaxation

Sea Salt Grapefruit 3-Wick Candle

Sea Salt Grapefruit Reed Diffuser

Charcoal Classic Candle

Canvas Reed Diffuser

Canvas 3-Wick Candle

Earl Grey Bitters Pura Smart Scent Fragrance Refill, Set of 2

Charcoal Votive Candle

PURA Earl Grey Bitters Fragrance Refill

Charcoal Pura Smart Scent Fragrance Refill, Set of 2

PURA Charcoal Fragrance Refill

Earl Grey Bitters Mini Candle Tin

Earl Grey Bitters Room Spray

Charcoal Reed Diffuser Refill

Canvas Mini Candle Tin

Canvas Reed Diffuser Refill

Sea Salt Grapefruit Reed Diffuser Refill

Canvas Room Spray

Sea Salt Grapefruit Mini Candle Tin

Charcoal Rouge Reed Diffuser Refill

Sea Salt Grapefruit Room Spray

Earl Grey Bitters Reed Diffuser

Charcoal 3-Wick Candle

Charcoal Mini Candle Tin

Canvas Classic Candle