Pura fragrances are thoughtfully designed to never include harsh chemicals. We avoid ingredients known to cause potential harm to health or the environment.
Every fragrance is safe and ethically sourced.
Frequently asked questions
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
What is the return policy?
Return & Refund Policy
At After the Bell Enterprises, customer satisfaction is important to us. Because we operate as a dropshipping business and ship directly from our suppliers, our return process may differ slightly from traditional retail stores.
Please read our policy carefully before making a purchase.
30-Day Money-Back Guarantee
We offer a 30-day return policy, meaning you have 30 days from the date of delivery to request a return or refund.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in its original packaging
- Proof of purchase (order number or receipt) is required
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include:
- Your order number
- Clear photos of the issue
We will offer a replacement or full refund at no additional cost to you.
Return Shipping
Because we ship directly from international suppliers:
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Return shipping fees are non-refundable.
- We will provide the correct return address after your request is approved. Please do not send items back without contacting us first.
In some cases (especially for low-cost items), we may issue a refund without requiring the product to be returned.
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made products
- Intimate or hygiene-related goods
- Perishable items
- Final sale items
Refund Process
Once your return is received and inspected (if required), we will notify you of approval. If approved:
- Refunds are issued to your original payment method
- Please allow 5–10 business days for processing
Order Cancellations
Orders may be cancelled within 12 hours of purchase. After this time, orders may already be in processing and cannot be cancelled.
Collective Products
For products shipped by our suppliers, return eligibility and shipping costs are determined by the individual supplier. Please contact us and we'll coordinate the return with the appropriate supplier.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.